Refund & Replacement Policy

Overview

At A2z Remote Hub, we aim to provide only 100% working and compatible remotes. However, if there's an issue, here's our policy.

1. Check on Delivery

Customers must check the product on the day it is delivered. Any issues should be reported as soon as possible via WhatsApp.

2. Replacement (Valid for 7 Days)

If the remote is not working or not compatible (despite correct details shared), we offer a free replacement within 7 days of delivery.

Note: The remote must be in original condition. No replacement will be provided if the product is physically damaged, broken, or mishandled.

3. Refund (If Replacement Not Available)

If we cannot provide a replacement for your model, we offer a full refund. We will arrange a return pickup via our courier partner. Once the product is returned and passes quality check, your refund will be processed.

4. Video Proof

We may request a short video showing the issue to help us verify and troubleshoot the problem before initiating a replacement or return.

5. Time Limit

Issues must be reported within 7 days of delivery. Requests after this period are not eligible for replacement or refund.

6. Refund Not Applicable For

Refunds are not applicable for:

• Change of mind after placing the order
• Incorrect model details shared by the customer
• Physical damage or misuse after delivery
• Issues reported after the 7-day replacement period

7. Policy Updates

We reserve the right to update or modify this Replacement & Refund Policy at any time. Any changes will be posted on this page and will apply only to future orders. We are committed to resolving your concerns quickly and professionally.